School Terms & Policies

TERMS & POLICIES

Chorus Music Academy Inc. ("we", "us", "school" or "Chorus" or Chorus Music) provides in-class and online instrumental, vocal and theory lessons. Other services include song writing, recording, original music production, recitals, camps, exams and competition preparation.

REGISTRATION

Students must be registered for programs and events through the school’s portal.

TUITION

Tuition is payable in advance on an annual, bi-annual, or monthly basis. Customers paying on a monthly basis will be required to add a credit card number to their My Music Staff account (online portal). Monthly payment will be charged via PayPal at the end of each month for the following 4 weeks of lessons. It is your responsibility to promptly update your account information in case of changes including address, contact information, and credit card particulars. Payment must be received in advance to secure and retain a weekly spot.

DISCONTINUING LESSONS

We require a minimum of 2 weeks advance notice if discontinuing lessons. There is no refund for the current month of lessons if the notice is received after the monthly payment is processed. There is no refund for unused make up lessons.

CANCELLATION & MAKE-UP LESSON POLICY FOR PRIAVTE LESSONS:PLEASE REVIEW CAREFULLY

Our make-up lesson policy has been designed to ensure that students and staff do not lose out on scheduled lessons/work hours due to cancellations. Resources are planned in advance based on the students’ weekly schedule, therefore, making up last minute cancellations is not possible.

• Cancellations that will be made up: Up to 4 lessons cancelled by 7pm the night before the lesson will be made up each academic year. Lessons must be made up by the end of July. There is no refund or carry over of unused make-up lessons into the next academic year.
• Cancellations that will not be made up: Same day cancellations and no-shows.
• Weather related closures: In the case of inclement weather, we will send emails & update our voicemail and Instagram by 1pm on weekdays and 8am on Saturdays. Lessons can be done online or re-scheduled to a different day.

GROUP LESSONS

We reserve the right to postpone the start date or cancel group classes due to insufficient enrollment. Students may have the option to move to another group class based on availability. Missed lessons will not be made up as the class must go on without the absent student. There will be an extra lesson scheduled during the year for students to make up missed time if possible.

ONLINE LESSON POLICY

• Parent Supervision: Parents/guardians MUST supervise a minor student for the entire duration of the class.
• Online Platform: Zoom or Google meet. Upon registration, a link with a login ID and password will be e-mailed to each student.
• Equipment: Students will need a device such as a laptop, desktop or tablet with audio/video connectivity and a strong WIFI connection.
• Program Space: Have a presentable backdrop in a well-lit and quiet area.
• Dress Code: Students are required to dress in an attire that is deemed appropriate in the public school system.
• Timeliness: Students are requested to connect on time for their scheduled lessons.
• Conduct: Students are expected to behave responsibly during lessons. Consistent disruptive behavior could impact learning and progress.
• Sharing Contact Details: You authorize us to provide your personal information, such as your phone number and e-mail, to our teachers to conduct virtual lessons.
• Quality Assurance: We strive to maintain excellence in the quality of our lessons. To ensure online lessons are conducted as per the guidelines set out by the school, school administration may request to occasionally join an online session.

INSTRUCTOR UNAVAILABILITY

In the event an instructor cancels, another qualified instructor will teach the lesson online or in-class. If a suitable instructor is unavailable, the lesson will be re-scheduled. We do not call to inform students when their regular teacher is absent.

EXAMINATIONS/COMPETITIONS/AUDITIONS

Every effort is made to fully prepare students for examinations, competitions and auditions. However, we cannot control the results students achieve. Students/parents are encouraged to fully understand the requirements and expectations with their instructor, school administrator and/or organizers of competitions and auditions.

ADDITIONAL COSTS

Books, examinations, accessories, rentals and event tickets are all additional cost that are not included in tuition.

GENERAL FACILITY POLICY

Students, parents/guests must behave responsibly while on the premise and at offsite events that are sponsored or hosted by Chorus. Disruptive behavior causing damage to the facility or equipment is the financial responsibility of the student/parent. We reserve the right to expel students for non-payment of tuition or disruptive behavior without credit/refund.

INTERNET USE

Complimentary Wi-Fi, if available, is for personal and legal use only.

HEALTH AND SAFETY

• We do not allow foods containing NUTS, FISH & SHELLFISH in our facility. However, we are unable to monitor allergens being brought into the school. We ask parents to remain with their child(ren) in case of concerns with allergies/health.
• All students are required to wear clean/dry indoor shoes or socks to class during winter months
• Students are asked not to bring non-lesson related valuables to class. We will not be responsible for lost or damaged items.
• Drum students are strongly encouraged to bring sound reducing headsets or ear buds to every class.

PARKING

Parking is available all around the building. Excluding reserved spots that are not available to us at any time.

LIABILITY WAIVER

Parents/guardians are responsible for the well-being and safety of their children at all times. This includes drop-off and pick-up of their children on the premises or at offsite events that are hosted or sponsored by Chorus Music. Parents/guardians are encouraged to join students in their respective class during lessons or wait in the reception area. Chorus Music Academy Inc., including its directors, officers, employees, and agents, shall not be liable for any injury, illness, allergic reaction, accident, death, loss, theft, damage or any other harm whatsoever which may be sustained by a student, parent, guardian, or guest at our facility, or at an offsite event hosted or sponsored by Chorus. You waive any claims, demands, and liabilities against Chorus arising from your participation in Chorus programs and events/activities, including participation by you and/or your child(ren) and guests.

PHOTO AND VIDEO RELEASE POLICY

By registering with Chorus, you grant Chorus permission to take photographs and audio/video recordings of you and/or your child(ren)’s participation (“Content”) in Chorus programs/events/activities. You also grant Chorus permission to use, reuse, modify, publish, and republish the Content in any format or media, including print and online, for promotional purposes. Chorus will use the Content without compensation to you, your children and your guests. You waive any rights to prior inspection and approval of the Content and its use. You waive any claims, demands, and liabilities against Chorus for capturing and using the Content. To opt out of this term, please send an email to This email address is being protected from spambots. You need JavaScript enabled to view it..

DISPUTE RESOLUTION

If a dispute arises out of and/or in connection with the terms and policies of this document, the parties agree to meet to pursue resolution through negotiation/mediation or other appropriate dispute resolution process before resorting to litigation.

GOVERNED BY THE LAWS OF ONTARIO

This agreement constitutes the entire understanding between the parties and supersedes all prior and other representations, understandings or agreements between them, written or oral, respecting the subject matter herein. This agreement may be amended only in writing, shall be read without regard to section headings, shall be governed by and constructed in accordance with the laws of Ontario.

DURATION

The terms and policies on this form are valid until replaced by a new registration form.

POLICY AGREEMENT

I certify that I am an adult student or the parent/guardian of the student (s) I am registering. I agree to receive e-mail information about Chorus programs & services. I can withdraw my consent from receiving promotional e-mails at any time. I acknowledge that I have read, understood and agree to adhere to Chorus Music Academy Inc.’s Terms & Policies contained in this document.